Return and Refund Policy

Last Updated: August 28, 2024

1. General Information

At SarawakTravelers, we strive to provide the best experience for our customers. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines the terms and conditions for returning traditional Bornean products purchased from our website.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Item must be unused and in the same condition that you received it.
• Item must be in the original packaging, including all tags, labels, and accessories.
• Item must be accompanied by the original receipt or proof of purchase.

Certain types of products are not eligible for return, including:

• Perishable goods (e.g., food items, flowers).
• Custom or personalized products (e.g., items with custom engravings or designs).
• Downloadable software products.
• Gift cards.
• Health and personal care items (e.g., skincare products).

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at sixthvisionmedia@gmail.com. Provide your order number, a description of the issue, and any relevant photos if applicable.
2. Once your return request is approved, we will provide you with instructions on how to return your item, including the return address.
3. Pack the item securely in its original packaging, including all tags, labels, and accessories. Ensure that the package is well-protected to avoid damage during shipping.
4. Ship the item to the return address provided. You will be responsible for the shipping costs for returning your item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund processing time may vary depending on your card issuer's policies.

5. Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at sixthvisionmedia@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at sixthvisionmedia@gmail.com and send your item to: SarawakTravelers, Miri, Sarawak.

7. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

SarawakTravelers
98000, Miri, Sarawak
sixthvisionmedia@gmail.com